Vipyes Privacy Policy – Your Data Is Safe With Us

We collect various types of information for the purpose of registration and service delivery on the Vipyes platform. Every piece of data collected under this Privacy Policy has a specific, defined purpose.

a) Information you provide directly:

• Name, date of birth, and gender.
• Mobile number and email address.
• Mobile banking number (Mobile Pay/Nagad/Rocket).
• National ID or passport details (for KYC verification).
• Any messages or complaints you submit directly to us.

b) Automatically collected information:

• IP address and device type.
• Browser and operating system information.
• Your activity and gaming history on the platform.
• Login times, session duration, and transaction records.
• Information collected through cookies and similar tracking technologies.

Vipyes uses your data solely for the following purposes — nothing beyond this:

We also use your data to improve the overall quality of the platform, develop new features, and deliver a better gaming experience. Vipyes never sells your data to advertisers or third parties.

Vipyes stores your data on secure servers and retains it only for as long as necessary.

• Data for active accounts is retained for as long as the account remains active.
• Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
• Transaction records are retained in accordance with financial regulatory requirements.
• Data is securely deleted once the required retention period has passed.

Vipyes uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Helps us understand which sections of the platform are used most.
• Functional Cookies: Remembers your preferences such as language and settings.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit access to certain features on the platform.

Vipyes does not generally share your personal information with third parties. However, there are limited exceptions where sharing may occur:

• Payment processors: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Authorities: Data may be disclosed in response to valid requests from courts or regulatory authorities.
• Fraud Prevention: Limited information may be shared with security partners to prevent fraudulent activity.
• Business Transfer: In the event of a company merger or acquisition, you will be notified in advance.

Under Vipyes's Privacy Policy, you have full control over your personal data. Here's a clear breakdown of your rights:

Vipyes protects your data using the highest industry-standard security measures. Your safety is at the core of our Privacy Policy.

• 256-bit SSL encryption: All data transfers occur through encrypted channels.
• Two-Factor Verification: An additional layer of security can be added to your login.
• Regular Security Audits: Our systems are regularly audited by third-party experts.
• Restricted Access: Only authorized personnel have access to your data.
• Automated Threat Detection: Suspicious activity is detected and flagged in real time.

Vipyes strictly prohibits anyone under the age of 18 from using the platform. Under our privacy policy:

• We do not knowingly collect any information from minors.
• If it is found that a minor has registered an account, it will be closed immediately.
• Parents or guardians are welcome to contact us regarding this matter.

Vipyes may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, notice will be provided via your registered email or through the platform.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We recommend revisiting this page periodically to stay up to date.

For any questions or concerns regarding our Privacy Policy, please reach out to us:

• Email: support@vipyes.click
• Live Chat: Click the chat button at the bottom right of the platform.
• Support Hours: 24 hours a day, 7 days a week.